Technical Support Analyst

Technical Support role

Technical Support role for a top UK Payments Software company working in their offices in Whiteley, Hants.

Salary to £30k plus excellent benefits scheme.
  
This job is working Monday to Friday UK office hours in amazing offices in Whiteley and paying a basic salary up to £30k plus an excellent benefits scheme.
  
Our client have experienced massive growth across their UK and European customer base so they are looking to expand their Technical Support team who look after their Transaction Gateway Products
  
They are looking for a person with a love of customer service and with an interest in technology, software systems and customer support. 
  
You will play a key role in supporting their payment gateway solutions, helping customers resolve technical issues and ensuring smooth day-to-day operations.
  
They will train you on payment technologies, APIs, and operational processes, with the opportunity to progress into a mid-level position as your technical expertise and ownership grow.
  
Responsibilities:

• Provide first-line technical support to customers, troubleshooting issues related to gateway configuration, transactions, and integrations.
• Escalate complex technical issues appropriately while maintaining ownership with customers.
• Assist in identifying process inefficiencies or recurring issues.
• Follow security and compliance policies to ensure safe handling of customer & cardholder data.
• Support the creation and maintenance of reports using Microsoft Excel and internal tools.
• Perform daily operational tasks related to payment processing
• Maintain clear and accurate records of processing activities and support documentation.
• Support customer onboarding and testing activities, learning how to validate transactions using technical specifications and APIs.

  
Please apply with your CV to find out more?