Technical Account Manager

Job Description

Technical Account Manager – UK Software Company in Guildford
This is an in-office role in Guildford, near the Train Station.
We are working with a Guildford based software and services company delivering Enterprise management software, primarily to the transport industry both within the UK and internationally. They are looking for a Technical Account Manager to be based out of their Guildford offices working with UK customers.
The objective of this role is to support the Customer Operations function within the company and to collaboratively work with this team and company customers to implement software and also to resolve new technical issues and discuss customer requirements and aspirations for future IT system development.

Technical Account Managers must work in conjunction with the in-house software development team to determine whether customers’ needs can be met and should be able to learn the full suite of products the company provide and be able to guide customers in their implementation and application. A Technical Account Manager should be able to advise customers on system best practice using knowledge of the transport industry.

In addition to the above, Technical Account Managers are essential for building a good working relationship with customers, from monitoring ongoing issues to implementing long-term projects. Technical Account Managers are responsible for leading regular meetings with key stakeholders, including periodic in-person meetings to present insights into system use.

It is the responsibility of Technical Account Managers to ensure that key customer information is recorded and reported internally, such that it can contribute to the company sales pipeline.
Reporting to Head of Operations, the responsibilities of this role include:
  • Manage ticketing system for customer bugs, features and support.
  • Critically evaluate incoming customer requests and communicate with the development team to ensure these are understood.
  • Testing of new system features, as well as regression testing against previous releases.
  • Train customers in the use of systems from both an end user and admin perspective and develop training material as required.
  • Lead regular meetings with existing clients and support the acquisition of new customers.
  • Liaise with customers to implement Software systems into their business.
  • Act as the lead on ongoing customer projects such as onboarding and integrations.
  • Create and proofread documentation for internal procedures and technical specifications.
Skills and Attributes:
The following are desirable, but not essential as training can be given to a candidate that’s a good match for the role
  • Experience supporting software systems.
  • Excellent communication skills both written and verbal.
  • Ability to manage time effectively whilst handling several customer accounts.
  • Critically evaluating incoming requests.
  • Project management.
Benefits Package:
  • Base Salary: £30,000 - £50,000 - Dependent on Experience
  • 28 days Annual Leave (plus bank holidays). Increasing by 1 day per to a maximum 33 days (plus Bank holidays).
  • 40 hours/week (9am-5pm)
  • Workplace pension scheme
  • Employee benefits scheme (Perkbox)

Please send your CV for immediate interview for this fantastic job opportunity.