Network Manager

  • Job Reference: 433233
  • Date Posted: 8 February 2024
  • Recruiter: Stratospherec Ltd
  • Location: Berkshire
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Email: Joshua@stratospherec.com

Job Description

Introduction
  
A leading provider of Education ICT solutions is seeking a Network Manager to join the managed service team.
  
  
The organisation brings together a team with over seventy-five years of collective experience, specialising in consultancy, infrastructure services, network development, and managed support services for educational establishments in the UK.
  
Key Tasks

ICT Support Service on-site:

  
  • Ensure consistent delivery of ICT support services to the school/centre, maintaining high-quality learning facilities.
  • Oversee  ICT service as the Network Manager, addressing advanced troubleshooting, maintaining service levels, and identifying network issues.
  • Conduct advanced maintenance of specialised equipment, repairs/modifications, and upgrades within capabilities; coordinate external repairs.
  • Prioritise and mentor junior staff, offering advice on working practices and procedures.
  • Advise senior staff on potential ICT growth/problems and provide specialist guidance to the School/Centre on ICT requirements.
  • Communicate technical information effectively to diverse audiences.
  • Monitor stock levels, catalog resources, and advise on future purchasing needs.
  • Comply with policies related to child protection, health, safety, security, and confidentiality.
  • Ensure compliance with the Data Protection Act, overseeing the security, accuracy, and relevance of personal data.
  • Analyze support logs for management reports and contribute to future support service planning.
  • Provide second-level in-school support for complex requests and advise the leadership team on areas of concern.
Technical Expertise:
  • Perform advanced diagnosis on hardware, peripherals, and applications.
  • Provide advice on hardware and OS compatibility.
  • Offer advice on application compatibility based on user requirements.
  • Collaborate with the Senior Engineer to design and implement network infrastructure.
  • Manage active network components, including switches, routers, and firewalls.
  • Maintain Internet filtering systems and manage remote access to the school's intranet.
Processes:
  • Tailor processes to the specific school and report on their effectiveness.
  • Design and implement procedures for receiving and testing ICT equipment.
  • Develop procedures for asset disposal and regularly review whole-school system contingency plans.
  • Design and implement backup and virus protection policies.
  • Implement security systems to protect hardware, data, and confidential information.
  • Monitor progress against agreed service levels and contribute to continuous improvement.
  • Assist in planning major developments of ICT services.
Checks:
  • Conduct regular checks on client systems, including disk space, backups, event logs, and SNMP traps.
Holiday Work:
  • Lead engineering projects during school holidays.
  • Provide a detailed scope of works and design for projects.
  • Lead on-site individuals or teams and delegate tasks for project completion.
  • Liaise with the account manager to ensure equipment correctness and project success.

Other:
  • Monitor school, LEA/LA, and legal responsibilities actively.
  • Develop relevant H&S procedures and ensure ICT users follow appropriate practices.
  • Demonstrate self-regulation.
  • Perform any additional tasks deemed appropriate by the Technical Management Team or Company Directors.
  
  
  
Work Experience Requirements:
  

  • Two or more years managing Enterprise-level Network infrastructures/a Service Desk.
  • Ideally experienced with Virtualisation (VMWARE or Hyper-V preferred).
  • Cloud Services experience (Desirable, not essential).
  
Education Requirements:
  

  • Professional qualifications (Degree/Masters in Computing) or equivalent, demonstrable experience.
  • Other specialist IT qualifications (e.g., Aruba, Cisco, HP) or equivalent enterprise-level software/hardware certifications.