MSP Helpdesk Engineer

Job Description

Company Overview:
  
Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele.
  
Role Highlights:
  
I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. In this pivotal role, you'll be instrumental in providing technical assistance to our valued client.
  
Benefits:
  
  • Starting 32 days of annual leave, extending to 37 days with long service benefits starting after 2 years
  • Entry into the company pension scheme
  • Quarterly performance bonus scheme after the probation period
  
  
  
Key Responsibilities:
  
  • Provide 1st and 2nd line technical support to clients via telephone, email, and remote assistance tools
  • Diagnose and resolve hardware, software, and network issues in a timely manner
  • Escalate complex technical issues to appropriate teams or senior engineers
  • Assist with the commissioning and onboarding of Office 365 products for clients
  • Document all support activities, solutions, and configurations in the ticketing system
  • Collaborate with other team members to continuously improve service delivery and processes
  
Requirements:
  
  • Proven experience working in a Managed Service Provider (MSP) environment
  • Strong proficiency in supporting and commissioning/onboarding Office 365 products
  • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users
  • Solid understanding of ITIL principles and best practices
  • Ability to prioritise and manage multiple tasks in a fast-paced environment
  • Flexibility to occasionally visit client sites as required
  • Eligibility to work in the UK without sponsorship
  
Desirable Skills:
  
  • Experience with other cloud-based solutions such as Azure or AWS
  • Certification in relevant technologies (e.g., CompTIA, Microsoft, Cisco)
  
If you are a proactive problem-solver with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join our dynamic team. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role.