(Junior) Customer success analyst

Job Description

My client, specialising in bespoke SaaS solutions with over 25 years of industry experience, is currently seeking a (Junior) Customer success analyst.
  
  
Role Overview:
  
My Client is seeking an enthusiastic individual to become a (Junior) Customer success analyst. Your primary focus will be understanding customer needs and advocating for them within the  organisation.
  
  
Main Responsibilities:
  
  • Addressing customer inquiries regarding new features.
  • Conducting regular meetings with clients to assess their business needs and product adoption.
  • Documenting clear user stories based on customer feedback.
  • Managing the product backlog.
  • Collaborating with customers and developers to plan product release content.
  • Facilitating relevant product release meetings with customers.
  
Key Requirements:
  
  • Strong communication skills, particularly in customer interaction.
  • Some experience with agile project management, particularly in creating user stories.
  • Proficiency in conducting interviews, preferably with a focus on human-centric design or design thinking.
  • Excellent presentation and explanation skills.
  
  
Nice to Have:
  
  • Technical writing experience.
  • Basic knowledge of web technologies (e.g., HTML, CSS, JavaScript).
  • Familiarity with C# and the .NET framework.
  • Experience with prototyping frameworks such as Figma.
  
If this role is of interest, then please apply with your CV?