Account Manager

  • Job Reference: 710495
  • Date Posted: 19 March 2024
  • Recruiter: Stratospherec Ltd
  • Location: East Sussex
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Email: gavin@stratospherec.com

Job Description

Account Manager role in West Hove - SaaS Software company
  
  
Up to £50k basic salary and excellent annual bonus scheme
  
  
Stratospherec are recruiting for a cutting edge Data Analytic SaaS systems company and who have a platform that is revolutionising the corporate automotive data industry on a global scale.
  
  
Over the last few years this company have massively improved their IT platform and technology offering and are experiencing a massive growth surge as a company.
  
  
In-line with acquiring a number of multi-million, multi-year contracts they are looking for an additional Account Manager to join their Client Services team.
  
  
This job role will be working with multi-National corporate clients and managing the implementation of the SaaS platform and the day to day running of their account and the client usage of the SaaS system
  
  
The ideal Account Manager candidate will be able to appropriately identify the needs of current customers in order to aid these companies in their success using their SaaS platform. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues that customers may face.
  
  
The salary will be to £50k basic with an excellent bonus scheme for achieving targets.
  
  
Core responsibilities / skills:
  
  • Dealing with end user customers or channel partners
  • Support clients through on boarding of the SaaS platform
  • Managing the day to day relationship with 3 multi-national clients
  • Be Task oriented in your daily planning
  • Project manager your tasks and management
  • Be the Day-to- day point of contact with clients
  • Over time gain industry knowledge in their industry
  • Learn the workings of the SaaS platform
  • Good client relationship skills
  • Strong organizational skills and a "get it done attitude"
  • Work cross functionally within the company to communicate with all stakeholders in customers' success
  • Create and maintain relationships with customers to better understand and achieve their needs
  • Work with customers to identify opportunities for growth within their accounts
  • Manage all reporting about the health of customers' accounts
  
Experience
  • Previous account management experience
  • Articulate and well accustomed to a client facing role
  • Self-managing of tasks and goals
  • Some IT or SaaS experience is useful but not essential
  • Hitting account and customer satisfaction targets
  
  
  
This role is a fantastic opportunity to join this company in a period of big growth and will enable the right person to fast-track their career within the company. This role will suit somebody who is proud in working closely with customers and who is ambitious for new and exciting career opportunities.
  
  
Please apply for this role with your CV for immediate interview